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FAQ / Help

Find answers to frequently asked questions. You can also use search to find exact match to your question.

My Membership & Profile

How can I change my personal information?

How do I deactivate my free account?

How do I change my email address?

How can I update my contact preferences?

How do I modify my gender if it is incorrect in my profile?

How do I make sure that the correct city is in my profile?

Is this a free site?

My password is not working or I forgot my password.

It doesn't seem to save my profile information after I enter it.

Why was something in my profile rejected?

How do I reactivate my old account?

Why do you need so much information?

How can I change my password?

My Photos & Videos

My photo won't upload onto the site.

How can I upload a photo/video of myself?

How do I set my main photo?

Site Features (Email, Flirt)

How can I send a message?

Where do I find my flirts?

How can I send a flirt?

How do I block a user from emailing me?

How do I add or remove someone from my likes?

How can I stop receiving email notifications from your site?

Why can't my username be used in the chat room?

Membership and Billing

How come I was billed twice for this month?

My credit card keeps getting declined

How much do you charge for a Premium membership?

How will my charge appear on my credit card or bank statement?

What does a free membership give me?

How do I cancel my paid membership?

Why can't I complete the join form?

Who can I contact about my paid membership?

Where is my billing history?


Can I join from outside the United States?

Privacy policy

How do I stop receiving pop ups from this site?

Online safety tips


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