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FAQ / Help

Find answers to frequently asked questions. You can also use search to find exact match to your question.

My Membership & Profile

How can I change my personal information?

How can I update my contact preferences?

How do I make sure that the correct city is in my profile?

How do I change my email address?

How do I deactivate my free account?

Why was something in my profile rejected?

Why do you need so much information?

How do I modify my gender if it is incorrect in my profile?

How can I change my password?

Is this a free site?

My password is not working or I forgot my password.

It doesn't seem to save my profile information after I enter it.

How do I reactivate my old account?

My Photos & Videos

My photo won't upload onto the site.

How can I upload a photo/video of myself?

How do I set my main photo?

Site Features (Email, Flirt)

How can I stop receiving email notifications from your site?

How do I block a user from emailing me?

How do I add or remove someone from my likes?

Where do I find my flirts?

How can I send a message?

How can I send a flirt?

Why can't my username be used in the chat room?

Membership and Billing

How will my charge appear on my credit card or bank statement?

How much do you charge for a Premium membership?

What does a free membership give me?

My credit card keeps getting declined

How come I was billed twice for this month?

Where is my billing history?

Who can I contact about my paid membership?

How do I cancel my paid membership?

Why can't I complete the join form?


Can I join from outside the United States?

Online safety tips

How do I stop receiving pop ups from this site?

Privacy policy


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